Refund Policy

Prime Trading Bot provides advanced, self-hosted trading software designed for users who understand the fundamentals of spot trading and automated execution. Please review this policy carefully before purchasing.

Refund Eligibility

We offer a limited refund window of 14 days from the original purchase date. Refunds may be granted if the software does not function as described or cannot be used due to verified technical issues.

To be eligible for a refund, the following conditions must be met:

The refund request is submitted within 14 days of purchase.
The request is made using the original purchasing email address.
The user has followed the provided setup documentation.
The user has contacted support to allow reasonable troubleshooting.

Non-Refundable Cases

Refunds will not be provided in the following situations:

Requests based on trading performance, profitability, or financial outcomes.
Lack of trading knowledge or misunderstanding of spot trading concepts.
Failure to follow installation or configuration instructions.
Change of mind after successful activation or usage.
Requests made after the 14-day refund window.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with your order ID and a brief description of the issue.

Refund Processing

Approved refunds will be processed through the original payment method. Processing times typically range from 3 to 7 business days, depending on the payment provider.

Important: Prime Trading Bot is a software tool that automates trade execution based on user-defined rules. It does not guarantee profits and does not eliminate market risk. All trading decisions and outcomes remain the responsibility of the user.

By purchasing and using our software, you acknowledge that you have read, understood, and agreed to this Refund Policy.